Velo vs an AI Receptionist: What's the Difference?
Both use AI to respond to prospects. They solve different problems, at different points in a cleaning company's sales process.
What an AI receptionist does
An AI receptionist typically handles inbound contact: answering phone calls, taking messages and responding to website enquiries from people who found you.
What Velo does
Velo handles a different moment: interested replies to your outbound cold email campaigns. The prospect didn't find you — you contacted them, and they replied. Velo responds quickly, continues the email conversation and keeps the prospect engaged until your team takes over, with everything visible in your CleanReach Dashboard.
Which one do you need?
If most of your opportunities come from inbound calls and web forms, an inbound tool is the closer fit. If you run cold email and interested replies sometimes wait hours for an answer, that's the problem Velo is built for. Some companies will need both.
What neither should do
Neither should invent prices, promise start dates or replace the person who walks the site and builds the relationship. AI covers the gap; your team wins the contract.
FAQs
Does Velo answer phone calls?+
No. Velo is an AI email lead-response system for outbound campaigns, not a phone receptionist.
Can Velo respond to website enquiries?+
Velo is designed around replies to cold email campaigns. If inbound web enquiries are your main channel, talk to us about fit before buying.